Privacy Policy

If you have any questions about how we handle your personal information, please contact us at: info@velorianlight.com

Overview

At Velorian Light, we take your privacy seriously. This policy outlines the personal data we collect, how we use it, and the measures we take to keep it secure when you browse our website or place an order. It applies to all devices, including desktops, laptops, tablets, and mobile phones.

We update this policy when required by changes in legislation or industry standards. The most recent version will always be available on our website.

References to “we”, “us”, or “our” refer to Velorian Light.

Information We Collect

We collect only the information necessary to process your orders, provide customer support, and improve your experience. This may include:

  • Your full name
  • Contact information (email, phone number, delivery address)
  • Payment details (processed securely by our payment partners)
  • Order history and delivery information
  • Feedback or responses to surveys
  • Device and browser data, such as IP address, location, cookies, and browsing behaviour
  • Images or messages you send to us
  • Information shared via third-party integrations you authorise

We collect this information directly from you, automatically via our website, or from trusted third parties such as payment processors and couriers.

How We Use Personal Data

We process your personal data only when we have a lawful basis to do so. These include:

  • Fulfilling your order
  • Complying with legal obligations
  • Receiving your consent
  • Pursuing legitimate business interests

We use your data for purposes such as:

  • Processing payments and fulfilling orders
  • Providing customer support and updates
  • Improving our website, products, and services
  • Sending marketing communications when you have given consent
  • Meeting accounting and legal requirements
  • Protecting our platform against fraud or misuse

All personal data is handled securely and used only for these stated purposes.

Sharing Your Information

We only share your data with trusted service partners essential to the operation of our store, including:

  • Payment providers
  • Shipping and logistics companies
  • Website hosting and IT services
  • Marketing and analytics tools
  • Legal or professional advisors

All third parties must meet strict data protection requirements. We do not sell your personal information.

We may disclose information if required by law or to enforce our Terms and Conditions.

Cookies

Our website uses cookies to enhance your shopping experience. They help us understand how visitors use the site and allow certain features to function properly.

Common cookies include:

  • session_id – stores session information
  • _shopify_visit – tracks general site usage
  • _cart – stores the contents of your shopping basket
  • _secure_session_id – improves security
  • storefront_digest – verifies access to password-protected areas

You may disable cookies through your browser settings, but some site features may not work correctly.

International Data Transfers

Your personal data may be processed outside the UK or EU. When this happens, we ensure your information is protected under UK GDPR using recognised safeguards such as Standard Contractual Clauses.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request corrections or deletions
  • Withdraw consent
  • Object to processing
  • Request data portability
  • File a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, contact us at info@velorianlight.com. We aim to respond within 30 days.

Data Protection Officer

Our Data Protection Officer oversees our compliance with privacy laws. You can contact them at info@velorianlight.com for matters concerning your personal data.

Contact Information

Store Name: Velorian Light
Company Name: KvK Stores
Company Number: 90387686
Address: 85, 6845 DW Arnhem, Gelderland, Netherlands
E-Mail: info@velorianlight.com
Contact Form: Contact
Phone: +44 7476980302

Our customer service is available Monday to Friday, from 9 AM to 5 PM (GMT).